Terms and conditions

Introduction :

These terms define the contractual relations and the rules applicable between « We shop France » represented by Valérie HANG,  and the « customer » on the site weshopfrance.com
We shop France reserves the right to modify the present terms and conditions at any time.
Any request from the buying request form implies the agreement of the present terms and conditions. This is materialized by ticking the checkbox « I have read and accept the terms and conditions ».

Article 1 : Service description
We shop France provides a buying and shipping service for overseas customers. By using our service, you confirm to be 18 years or older.
We offer 2 solutions :
– Solution 1 : Buy for me (we take care of the purchase of the customer from the order to the shipment)
– Solution 2 : Buy by yourself (we collect and send your package)
Order can be made at french and European Union online stores which deliver in France. We forward to over 200 countries.
The weight of the package must not exceed 20 kg or 30 kg (depending on the country) and the total of the 3 dimensions (L x W x H) must not exceed 2 meters.

Article 2 : Order process
Make a request with the buying request form. Select solution 1 or solution 2 according to your wish. Complete with all necessary information.
You will receive a reply / quotation within 2 business days.
The quotation is valid for 2 weeks.
The user will have to accept the quotation and / or payment (in Euros) to confirm the process. 

Article 3 : Price
The price is detailed on the quotation accepted by the customer.

Article 4 : Payment in Euros
The customer can pay by Paypal, credit card with Paypal, bank transfer.

As part of its fight against fraud, we may have to ask the customer proof of his identity to prevent any stolen means of payment.  In the absence of a response from the customer to this verification within 3 days after this request, the order will be canceled.

Article 5 : Delivery
We shop France ship to over 200 countries and shipping to PO Box address is not available.
As soon as the package is ready to be sent, We shop France informs the customer by email.
Estimated delivery times is from 3 to 14 days with Colissimo (tracking number), depending on the country. 
We shop France cannot be held responsible for any delay in delivery by the carrier.

Article 6 : Litigation
For any information, question or complaint, the customer can contact customer service using the contact form on the site.

Article 7 : Responsibilities
The responsibility of We shop France cannot be engaged by an error caused by a lack of information or erroneous information given by the customer. The instructions we receive in the buying request form must specify the exact product description. We will not place an order if you don’t supply sufficient information or if it includes any prohibited item or if the item is out-of-stock.
We cannot guarantee the quality or suitability of the products you order and are not responsible if the merchant fails to fulfill the order or ships the wrong product.
The customer is full responsible of the content of his package and the commitment of We shop France ends with the shipment of the package.
Customs procedures and laws depend on the destination country and the content of the package. We shop France is not concerned by any customs duties and taxes that are entirely the responsibility of the customer.
Prohibited goods cannot ship overseas and all countries have their items specifically restricted for shipment. It is the customer’s responsibility to ensure that the items comply with the laws and restrictions of the carrier.
We encourage you to contact your local Customs office if you have questions about their regulations.
We shop France is therefore not responsible for missing, return of importation prohibited, unknown, refused, unclaimed by the customer and cannot be held responsible for any incidents that have occurred during the transport of the products or delays.

Article 8 : Right of Withdrawal
With regard to the buying and shipping service, in accordance with article 121-21-8 12 of french legislation, the right of withdrawal cannot be exercised.
As for purchased items on online stores, the conditions of the seller will be applied. On the other hand, we remind you that the cost of return will be borne by the customer and We shop France service ends with the shipment of the package.

Article 9 : Refund
If your items are sold out, you will be refunded the cost of your items, shipping and service fees.

Legal notices

Site editor : 
We shop France, 18000 Bourges, France
SIRET : 84973155900019
Legal representative and Publishing director : Valérie HANG – contact here 

Host : o2switch, 222-224 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France

Personal data and cookie :
We collect and process personal data for the following purposes:
– Management of the orders where we collect information such as your name, e-mail address, billing address, delivery address, telephone number,
– Sending commercial communications, in particular via your subscription to our newsletters by entering your e-mail address.
According to the French Data Protection Act of January 6, 1978, user and customer have a right of access, rectification, opposition and suppression of his personal data. They can exercise this right by emailing us with the contact us form.
A cookie is a small text file with a unique identifier, placed on the hard disk of the internet user’s equipment each time he visits a site. The user can disable the sending of cookies by altering the settings of his browser.
We collect user data through analytic cookies for the purpose of statistics. We use social networks « sharing buttons » which allow the user to share via social networks. Social networks cookies are generally set by the third party independently, so this site has no ability to access them (for more details we invite you to consult the privacy policy of the social network you use).

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